Know What You Booked.
Review the final confirmation for the date, arrival instructions, party information and any experience-specific requirements.
Reservations
Booking
Policies.
Your booking confirmation contains the specific terms that apply to your reservation. This page explains the principles that remain constant.
The most important policy
The Animal
Comes First.
Wildlife experiences involve living animals, not scheduled performers. Milele may modify, substitute, postpone or remove an experience component when animal welfare, behavior, health, weather, safety or operations require it.
Specific cancellation, rescheduling, payment, age, guest-count and timing terms should be provided as part of the reservation process. Those current terms control over general website language.
Reservation principles
Plans Can Change.
No photograph, prior visit or promotional image guarantees a particular animal, behavior or interaction on a future date.
Ask Before the Day.
If a policy could materially affect your plans, contact Milele before completing the reservation or traveling.
Current terms
Your Confirmation Is the Source of Truth.
Experience formats and operational policies can evolve. Rather than leave stale details online, Milele should provide the current cancellation, rescheduling, payment and arrival terms during booking and in the confirmation.
If you need those terms before committing to a reservation, contact Milele and ask for the current policy.
Contact Milele